Returns & Exchanges

At Michu Australia, we want you and your pet to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy for items in their original, unused condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and reason for return to receive a Return Authorization tag.

• 2.
  Package Your Items

  Ensure the product is securely packed in its original packaging, including all tags and accessories, to prevent damage during transit.

• 3.
  Ship to Michu

  Affix the provided return label or address the package to our Melbourne warehouse and drop it off at any authorized postage point.

• 4.
  Receive Refund or Exchange

  Once our team inspects the returned goods, we will process your refund to the original payment method or dispatch your exchange within 5 business days.